About

In its second year, the 2017 Retailer Awards – presented by Dashing, showcases the very best of Australian retail. Judged by a rigorous panel under strict criteria, the awards are held in high regard, backed by Australia’s unbiased retail media partner, Inside Retail. The Gala Awards dinner brings together the crème de la crème of the Australian retail industry for a night to network and, most importantly, celebrate our vibrant industry.


Master of Ceremony

  • Paul Zahra
    Global Retail Advisor at
    PwC

Keynote Speaker

  • Stephen Younane
    Co-Founder/CEO at
    Retail Prodigy Group
  • Stephen Younane will deliver the Keynote Speech at 2017 Inside Retail – Retailer Awards presented by Dashing. Retail Prodigy Group are the Australian and New Zealand partner for Nike and also won the 2016 Customer Centricity Retailer of the Year Award at the event in May 2016.

Entertainment

DJ Dan Rowntree
Justine Eltakchi

Award Categories

  • Customer Experience Initiative of the Year Award
    Large – 80 or more retail stores
    presented by Dashing
    Specialty – Small to Medium Sized business
    presented by zipPay
    Learn more
  • In-Store Customer Experience of the Year Award
     
    presented by Brandaroma
     
     
    Learn more
  • Online Customer Experience of the Year Award
     
    presented by Emarsys
     
     
    Learn more
  • Omni Channel Initiative of the Year Award
     
    presented by Zendesk
    Learn more
  • Innovation Initiative of the Year Award
     
    presented by Commonwealth Bank
    Learn more
  • Corporate Social Responsibility Initiative of the Year Award
    presented by Wellineux
    Learn more
  • Customer Excellence Team Initiative of the Year Award
    presented by Trak Recruitment
    Learn more
  • Customer Experience Store Design of the Year Award
     
    Learn more
  • Customer Technology Initiative of the Year Award
    presented by Domo
    Learn more

Finalists

  • Customer Experience Initiative of the Year Award

    Large – 80 or more retail stores
    presented by Dashing

    • Winner: Toyota Showroom 360 (Rotor Studios)
    • Runner-up: Supercheap Auto
    • Runner-up: Mon Purse

    Specialty – Small to Medium Sized business
    presented by zipPay

    • Winner: LUSH
    • Runner-up: Koala
    • Runner-up: Build a Bear
  • In-Store Customer Experience of the Year Award
     
    presented by Brandaroma

    • Winner: Nimble Activewear
    • Runner-up: kikki-K
    • Runner-up: RM Williams
  • Online Customer Experience of the Year Award
     
    presented by Emarsys

    • Winner: Appliances Online
    • Runner-up: Boost Juice
    • Runner-up: kikki-K
  • Omni Channel Initiative of the Year Award
     
    presented by Zendesk

    • Winner: Mon Purse
    • Runner-up: Harvey Norman
    • Runner-up: Carsales
  • Innovation Initiative of the Year Award
     
    presented by Commonwealth Bank

    • Winner: Boost Juice
    • Runner-up: Prezzee
    • Runner-up: Adore Beauty
  • Corporate Social Responsibility Initiative of the Year Award
    presented by Wellineux

    • Winner: Cotton On Group
    • Runner-up: Patagonia
    • Runner-up: LUSH
    • Runner-up: L’Occitane
  • Customer Excellence Team Initiative of the Year Award
    presented by Trak Recruitment
     

    • Winner: Cotton On Group
    • Runner-up: LUSH
    • Runner-up: kikki-K
  • Customer Experience Store Design of the Year Award

       

    • Winner: Dan Murphy’s
    • Runner-up: Kingpin
    • Runner-up: Readings
  • Customer Technology Initiative of the Year Award
    presented by Domo

       

    • Winner: Fit Nutrition Fix
    • Runner-up: Toyota Showroom 360 (Rotor Studios)
    • Runner-up: Mon Purse

The Judging

  • Judged by a panel of 5 judges across a range of 10 different metrics.
  • Each metric is on a scale of 1-10.
  • There is a public community survey element that contributes 20% of the overall score on a selection of the awards.
  • There will be a minimum of 3 judges assessing each entry.
  • The judges come from various sectors within the retail industry to ensure there are varied views on each of the award submissions.
  • The Retailer Awards judging will take place in Sydney on 21st and 22nd February 2017 at the Commonwealth Bank Sydney office where the judges will analyse each of the submissions, compare and collaborate to create a list of 5 finalists, an overall winner, 2nd and 3rd place.
Customer Insights Research
The Realise Group, one of Australia’s leading mystery shopping organisations is custom designing a mystery shop survey to objectively measure the customer service standards for the finalists of the Customer Experience Initiative of the Year, In-Store Customer Experience of the Year and Online Customer Experience of the Year Awards. Then the winners of each of these awards will have real customers providing video feedback following an interaction with the brand using Field Agent®, the world’s first mobile crowdsourcing technology.
–         Each finalist  receives a total of 3 shops (split randomly/nationally as applicable for physical stores)
–         The winner of each award will have their customers (targeted from a screener survey) via Field Agent® capture video feedback following an experience with that winner (either in-store or online) and these clips will be put in a short video of highlight customer comments.

Our Judges

Jo-Anne Hui-Miller Jo-Anne Hui-Miller
Editor, Inside Retail
Jerry Macey Jerry Macey
Retail lead, Commonwealth Bank’s Business and Private Banking division
Megan Quinn Megan Quinn
Co-Founder of NET-A-PORTER, Consultant and Non-Executive Director
Gary Mortimer Dr Gary Mortimer
Associate Professor of Marketing and International Business, QUT Business School
L. Peter Wilkinson Peter Wilkinson
Retail Chairman

Purchase tickets to the gala dinner

For Retailers

 

For Retailers

$ 198

Purchase ticket

Table of 10

 

Table of 10

$ 1800

Purchase table

For non-retailers

 

For Non-Retailers

$ 248

Purchase ticket

Table of 10

 

Table of 10

$ 2200

Purchase table

Our Sponsors

diamond sponsor
gold sponsor
silver sponsor
silver sponsor
bronze sponsor
bronze sponsor
fragrance partner
bronze sponsor
bronze sponsor
bronze sponsor
research partner
research partner
innovation partner
wine partner

Contact Us

Send us a message.

Your name (required)

Your email address (required)

Your phone number (required)

Company name (required)

Position (required)

Phone: +61 2 9901 1800
Email: [email protected]
Preferred Hotel.
The Westin Sydney
1 Martin Place, Sydney, New South Wales, 2000, Australia

Call the Reservations department on +61 2 8223 1111 and mention that you are attending the “Inside Retail” event to receive a 10% discount on your stay.